Articles in this section

Scout is not responsive in the Knog app ( will not arm or disarm )

Under any circumstances DO NOT attempt to remove the Scout from the iOS Bluetooth device list to resolve the connection. This will break the bonded/encrypted connection to the Scout.

Firstly, try a force close of the Knog app, by bringing the app to centre screen, then swipe up to close it. Reopening the Knog app should re-establish the connection with your Scout.

If this doesn’t solve the issue, try restarting the Scout by briefly plugging a charger into to the USB-C port.

If you have altered your Scouts bluetooth settings manually (tried to disconnect or connect directly via your phones Bluetooth settings) or if the Scouts bonded bluetooth connection is broken, you will need to perform a factory resetDo not attempt a factory reset if your Scout is armed - reach out to our customer service team for further assistance. 

Was this article helpful?
29 out of 266 found this helpful

  • Send us a message

    Can't find the answer to your question here? Submit a request and our dedicated customer service team will be happy to help.

  • Our customer service hours:

    8:00am - 5:00pm AEST Monday to Thursday. Our customer service team is based in Melbourne, Australia.

  • Follow us on Instagram

    Tag @knog & #knog so we can check out your adventures!

  • Join our mailing list

    Be the first to hear about new products & offers. You'll also receive a discount on your first order with us! Look for the subscribe button at the bottom of the home page of our website.