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Scout FAQ

Frequently asked questions & Troubleshooting for Scout Bike & Scout Travel
Submit a Warranty Claim

Click here to submit a warranty claim for a Knog product
Shipping & Delivery FAQ

Frequently asked questions for shipping and delivery of online orders

Shipping, Delivery & Online Orders

Shipping and order information FAQ's are found here.
Returns & Warranties

Experiencing an issue that our product FAQ can't help with or just curious about warranties? This is the place for you.
User Guides / Downloads

All available user guides and related downloads can be found here, along with instructional videos for some products
Modemaker Help

Having trouble using Modemaker? FAQ's and other helpful articles are found here.
Product FAQ & Troubleshooting

Product specific FAQ's and troubleshooting
Knog FAQ

Frequently asked questions about Knog, and non specific product info is here.

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Our customer service hours:

8:00am - 5:00pm AEST Monday to Thursday. Our customer service team is based in Melbourne, Australia.
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