This returns policy and process applies to orders placed in the USA via us.knog.com only. To view our returns policy for global orders via www.knog.com, please head here.
If you're not satisfied with your Knog purchase, you can return it for a refund within 30 days of purchase, Knog will even cover the cost of the return.
Some conditions apply:
- Refund must be requested within 30 days of purchase (order receipt required)
- Item(s) are undamaged and in as new condition
- Item(s) are in their original packaging (even if that's opened).
- We reserve the right to reject any returns that do not meet these conditions.
Knog’s return policy doesn't cover ordinary wear and tear or damage caused by improper use or accidents.
Returns Process
Step 1: Please contact our customer service team here with the following information:
- Products and quantity that you wish to return for a refund (we cannot process exchanges).
- Knog order number.
- Condition of product. If multiple products are to be returned, please specify condition of each.
Step 2: A member of our customer service team will get back to you with a return shipping label.
Step 3: You'll need to print the shipping label and attach it to the parcel. With the label attached, drop the parcel off at a local post office.
Please note:
- Any returned item(s) are your property and remain your responsibility until they reach our warehouse.
- All returns must be mailed in from your local post office (we do not accept direct returns to the warehouse).
- Please allow some time for your item to reach our warehouse.
- Please hold onto your USPS return tracking number so you can track your order and see when it reaches us.
- Upon receipt, a returned item will be processed by our returns warehouse within 2-3 business days. Once processed, the refund will show in your account within 5-10 business days.
How will I receive my refund payment?
All orders will be refunded to the original payment type. : You'll need to print the document and stick it on the parcel. Once securely attached, put the parcel in the post.