Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Knog products carry a 2 Year Warranty
All Knog products are covered for 2 years from date of purchase. If over 2 years, then sorry this isn’t covered.
COVERED: Defective hardware, software faults & factory defects.
NOT COVERED: Wear and tear, gifts, forgetting your lock combination or losing your lights in a bush somewhere
Spare Parts & Replacement Straps
Replacement parts are available from straps, clasps, USB charge cables and silicone skins. These can be purchased here.
How Do I Submit a Warranty Claim?
Bought from a shop? It is usually best practice to go directly to that store, or contact them online and they should put you right.
Bought from www.knog.com?
Fill out this form and make sure you have all the required information.