Articles in this section

Where can I find tracking for my order?

Tracking is currently emailed directly to you via Australia Post (for AU orders) or DHL (for international orders).

Once you have received your order confirmation email, this will be followed up by an email from Auspost or DHL to confirm that your order has shipped, and how to track your order.

If you have not received this email, please check your spam & junk folders to ensure that it has not incorrectly found its way here.

Was this article helpful?
2 out of 17 found this helpful

  • Send us a message

    Can't find the answer to your question here? Submit a request and our dedicated customer service team will be happy to help.

  • Our customer service hours:

    8:00am - 5:00pm AEST Monday to Thursday. Our customer service team is based in Melbourne, Australia.

  • Follow us on Instagram

    Tag @knog & #knog so we can check out your adventures!

  • Join our mailing list

    Be the first to hear about new products & offers. You'll also receive a discount on your first order with us! Look for the subscribe button at the bottom of the home page of our website.