This article relates to the factory reset process for Scout Travel. For Scout Bike, head here.
To correctly remove the Scout from your phone - if transferring to another user or moving your Scout Travel to a new phone - or if a fresh start is needed for some other reason, follow the process below. If you are having trouble with your Scout Travel but are unsure of whether or not to perform a reset, please reach out to us prior to attempting this process and we will be happy to assist and confirm if this is the best course of action.
This process must be followed precisely in order to factory reset your Scout Travel.
1. Remove Knog Mobile app connection
a. Open iOS->Settings->Bluetooth, and find the Scout Travel connection and select the marker next to the connection. If you have more than one Scout Travel, move to a position where only the Scout Travel you would like to remove is in range and shown as connected (this will avoid accidentally removing the wrong Scout Travel!).
b. Select "Forget This Device".
c. open the Knog app and remove the Scout Travel
2. Remove Scout Travel from Find My network
a. Open the Find My app and select the Scout Travel you would like to remove. Scroll down and select the "Remove item" option. The Scout Travel will no longer be registered with Find My after this step.
3. Factory reset the Scout
a. Place the Scout on its side with the USB-C port facing upwards
b. Press and hold the button while plugging in a USB-C cable. Continue to hold the button for 10 seconds until three long identical beeps are heard. If you hear any other tone, please remove the USB-C cable and try again until you hear the correct tone.
c. When you hear the correct tone, the factory reset is complete and you can now set the Scout Travel up again as a new device.