Articles in this section

My app is frozen after I performed a firmware update of the Scout.

Under any circumstances DO NOT attempt to remove the Scout from the iOS Bluetooth device list to resolve the connection. This will break the bonded/encrypted connection to the Scout.

Firstly, try a force close of the Knog app, by bringing the app to center screen, then swipe up to close it. Reopening the Knog app should establish the connection back with your Scout.


If this doesn’t solve the issue, try restarting the Scout by briefly plugging in a charger to the USB-C port on the Scout.

Was this article helpful?
2 out of 42 found this helpful

  • Send us a message

    Can't find the answer to your question here? Submit a request and our dedicated customer service team will be happy to help.

  • Our customer service hours:

    8:00am - 5:00pm AEST Monday to Thursday. Our customer service team is based in Melbourne, Australia.

  • Follow us on Instagram

    Tag @knog & #knog so we can check out your adventures!

  • Join our mailing list

    Be the first to hear about new products & offers. You'll also receive a discount on your first order with us! Look for the subscribe button at the bottom of the home page of our website.