If your Scout is not responsive in the Find My app or the Scouts location is not updating, first try force close the Find My app and then reopen it. If this does not resolve the responsive issue, connect your Scout to USB-C power to restart the connection and to ensure that the Scout is charged. If the issue is still not resolved, please check your device firmware to ensure it’s up to date.
if you are having trouble connecting Scout to Find My, please refer to the connection instructions here.