Scout Troubleshooting
Troubleshooting advice for Scout Bike & Scout Travel is found here.
- My Scout is Already Connected to an Apple Find My Account.
- Scout Mounting Requirements
- Scout is not responsive or disappeared from the Knog app
- Cannot add Scout to Apple Find My app
- I removed my Scout from my phones Bluetooth device list and now I have lost connection and function of my Scout
- Scout alarm is sounding, but non-responsive in the app
- Scout is not responsive in the Knog app ( will not arm or disarm )
- Scout is non-responsive in the Find My app
- I can use Find My to locate the Scout, but I can’t connect in the Knog Mobile App
- The alarm was triggered on my Scout, but no notification was received on my iPhone
- Scout alarm is falsely triggered
- Firmware update fails due to “error”
- My Scout can’t connect in the Knog App correctly - I see it constantly switch between ‘connecting' and ‘disconnected’
- When I pair a new device the battery level indicator does not initially display correctly
- I am unable to update my Knog Scout firmware via the Knog app as it says the battery level is too low
- When I try to pair my Scout with the Find My app - I see a low battery warning
- My app is frozen after I performed a firmware update of the Scout.
- You attempted to connect your Scout to the Apple Find My app, but failed to finalize the setup. Your Scout is no longer discoverable in the Apple Find My app to connect.